Here we answer the most frequently asked questions

What are the shipping costs?

Shipping costs are 5,50 Euros for all Spain and 19,50 Euros for all Europe (for the rest of the World you can consult us at hola@onesimum.com). Eventually we have shipping offers and the cost can be free, generally for purchases over 44,90 Euros but only for Spain (peninsula), it does not include the rest of the world, nor the Canary or Balearic Islands and this campaign is not always active. It will be announced on the web.

What payment methods are available?

All of them! In Onesimum.com you have available both TPV to pay by credit card, and PayPal to pay in the way that is most comfortable for you and wherever you are in our beloved Planet =)

How long does shipping take?

Once you place the order and the payment is confirmed (usually immediately) we will process your order the same working day if the order is placed before 13:00 hours (Spain CEST) or the next working day. Generally your order will leave our warehouses to its destination in the next 24/48 working hours after placing the order.

What is an organic product?

To be ecological means to respect and take care of our planet and at the same time of our palate. Its literal definition is: Made or obtained without the use of chemical compounds that harm the environment - therefore, they are more natural, with old-fashioned flavors, without additives and many of them craftsfrom the bakery to your hands. Committed to the Planet and to taste.

Gluten-free? vegan?

That's right! At Onesimum we want you all to enjoy our products. Many of them by their very nature are vegan products, in addition to organic production. And we are working on a line of gluten-free products making the taste and good price, we do not believe in having to harm the intolerant or do not want to consume it by will, we want fair prices for all our products and the needs of our customers.

What guarantees does my order have? Returns?

Of course! But we go beyond the current legality. In Onesimum we want you to enjoy our products as much as the love and enthusiasm we put in producing them. If for any reason your order has not arrived correctly or there is any problem you will always have a team behind you that will help you solve your problem, ALWAYS. It's as simple as that. So you can rest assured with your order, we will be there to give you support after the order for whatever you need 🙂 


    ONESIMUM S.L. / Padre Claret 12 1º / 40001 Segovia (SPAIN)
    Phone: 609.540.363 | hola@onesimum.com